Article 1 (Definition of Personal Information)

Personal information refers to information that can identify an individual, including name, address, telephone number, email address, reservation history, and payment information.

Article 2 (Methods of Collection)

The Company collects personal information when users register, make reservations, and complete payments through the official application.

Article 3 (Purpose of Use)

The collected personal information will be used for the following purposes:

• To provide the Service, verify identity, and manage reservations
• To process electronic payments, cancellations, and refunds
• To improve the Service through usage history and statistical analysis
• To send notifications and promotional campaign information to users

Article 4 (Provision to Third Parties)

The Company will not provide personal information to third parties without the consent of the individual, except where required by law. However, personal information may be provided to luggage storage operators (including “LOCK”) to the extent necessary for reservation management and identity verification.

Article 5 (Outsourcing)

The Company may outsource operations such as payment processing and data management to third parties. In such cases, the Company will exercise appropriate supervision to ensure the secure management of personal information.

Article 6 (Security Management)

The Company will implement appropriate security measures, including encrypted communications and access restrictions, to prevent leakage, loss, damage, falsification, or unauthorized access to personal information.

Article 7 (Disclosure, Correction, and Deletion)

Users may request disclosure, correction, or deletion of their personal information through the official application. The Company will respond promptly and reasonably in accordance with applicable laws and regulations.

Article 8 (Cookies and Access Analytics)

The Company may use cookies and access analytics tools to improve the quality of the Service and understand usage conditions. Users may refuse the acceptance of cookies through browser settings; however, certain functions of the Service may become unavailable as a result.

Article 9 (Contact Information)

For inquiries regarding personal information, or requests for disclosure, correction, or deletion, please contact the following:
Personal Information Protection Officer
Relax Planning Co., Ltd.
E-mail：info@ascal.jp

Article 10 (Revisions)

This policy may be revised without prior notice due to amendments to laws or changes to the content of the Service. In the event of significant changes, users will be notified within the Service or through the Company’s website.