Article 1 (Overview of the Service)

The Service provides a platform that allows users to temporarily store their luggage while traveling or going out. The Company matches users with affiliated luggage storage locations (hereinafter referred to as “Storage Locations”) and supports reservations, payments, and management of stored luggage.

Article 2 (User Registration and App Operations)

1. All operations related to reservations, payments, cancellations, and changes shall be conducted exclusively through the official “AsCAL App” (hereinafter referred to as the “App”) provided by the Company.
2. Users shall register an account on the App and accurately enter all required information.
3. The Company does not accept any reservations, payments, cancellations, or refunds made by any means other than the App.

Article 3 (Prohibition of Cash Transactions)

1. Storage Locations under the name “LOCK” strictly prohibit all cash transactions for fees.
2. All payments and refunds are processed exclusively through the electronic payment system within the App.
3. The Company and the Storage Locations will not respond to any requests for cash payments or refunds at the storage premises.

Article 4 (Prohibited Luggage) [CRITICAL]

Neither the Company nor “LOCK” shall accept the following items for storage:

• Luggage exceeding 30 kg in weight or 1 meter in height, width, or depth
• Valuables, including cash, bank cards, or other items of significant importance to the user
• Jewelry, precious metals, high-end clothing, or luxury bags
• Artworks, including paintings and antiques
• Precision equipment, including cameras, watches, smartphones, tablets, and personal computers
• Dangerous items, including volatile or toxic substances, explosives, and lithium battery products
• Food or perishable goods
• Pharmaceuticals
• Cigarettes and tobacco products
• Liquids, including wine and distilled spirits
• Living creatures (pets, ornamental fish, insects, etc.)
• Human remains, ashes, or animal carcasses
• Stolen goods, illegal items, firearms, swords, or anything prohibited by law
• Items that emit odor, are unclean, or are prone to rot, damage, or decay

Article 5 (Fees and Payment)

1. The service fee is 1,000 yen (excluding tax) per item per day.
2. Payment shall be made in advance via the electronic payment system within the App.
3. The storage period is calculated on a per-day basis within each “LOCK” location’s operating hours. If the storage period exceeds the operating hours, or if the storage passes midnight at a 24-hour location, an additional one-day fee shall be charged.

Article 6 (Cancellations and Changes)

1. Cancellations or changes to reservations must be made through the App.
2. Requests for cancellation or change made orally, by phone, or in person at the storage location or to the Company are invalid.
3. No cancellations or refunds shall be granted after the start of use.

Article 7 (Compensation and Disclaimer)

1. “LOCK” shall store users’ luggage with the utmost care and in accordance with the Company’s management policies.
2. If a user’s luggage is damaged or lost due to the intentional or grossly negligent acts of the Company or a Storage Location, the Company shall compensate up to the market value of the luggage or a maximum of 30,000 yen, whichever is lower.
3. The Company does not have an insurance contract with any insurance company.
4. The Company shall not be liable in the following cases:
   • Natural disasters such as earthquakes, fires, floods, or other acts of God
   • War, riots, theft, or other events of force majeure
   • Damage arising from the nature or defect of the luggage itself
   • Damage resulting from the user’s own actions, instructions, or negligence
5. The Company recommends that users obtain travel insurance to cover any potential losses.

Article 8 (Modification or Suspension of Service)

The Company may, without prior notice, modify, suspend, or terminate all or part of the Service. The Company shall not be liable for any damages arising from such actions.

Article 9 (Handling of Personal Information)

The Company shall appropriately manage users’ personal information in accordance with its separately established Privacy Policy.

Article 10 (Intellectual Property Rights)

All rights related to the Service, including the name, logo, and design of “AsCAL®,” belong to the Company or their rightful owners.

Article 11 (Governing Law and Jurisdiction)

These Terms shall be governed by and construed in accordance with the laws of Japan. The Tokyo District Court (or the court having jurisdiction over the Company’s registered address) shall have exclusive jurisdiction as the court of first instance.